Nobody enjoys reading terms and conditions. We've kept ours as short as possible.
Our agreement
Last updated: 16 August 2026
These Terms & Conditions apply to purchases made through our website, over the phone or by email.
By placing an order, you agree to these terms.
Orders and acceptance
All orders are subject to availability.
Once your order has been confirmed, we'll get baking.
We reserve the right to decline or cancel an order if necessary. If we do, we'll refund any payment you've made.
Returns and refunds
Because the scones are freshly baked to order and are perishable, we can't accept returns.
If you need to change or cancel your order, please contact us as soon as possible. We'll do our best to help, but once your scones are in the oven, it may be too late.
If there's a problem with your order, please call or email us as soon as possible.
We'll always do our best to put things right.
Freshness
Your scones are baked on the day they're delivered.
They're best enjoyed fresh and reheated according to the instructions included in the box, but can also be frozen for later consumption.
Allergens
Our scones contain wheat (gluten) and milk products.
They're baked in a registered kitchen that also handles common allergens. While we take care to avoid cross-contamination, we can't guarantee that traces won't be present.
If you have a food allergy, please get in touch before placing your order.
Payment information
Payment is required before we can confirm your order. We'll send you an invoice via Hnry once we've received it.
All prices are shown in New Zealand dollars (NZD).
Delivery
We currently deliver on Fridays, Saturdays and Sundays only.
Delivery is available within our advertised delivery area. For deliveries in the Wellington region outside of our advertised delivery area, please contact us before ordering.
You can enter your preferred delivery date and time in the remarks field at checkout. We'll do our best to deliver your scones as close to your requested time as possible, but delivery times can't be guaranteed.
If someone's home to receive your order, wonderful. If nobody's home, we'll leave your scones in a safe place where appropriate. If it's raining, please make sure there's somewhere dry for us to leave them.
You can add any delivery instructions to the remarks field at checkout. If you forget, don't sweat it. Just email us at hello@scones.co.nz.
Once your scones have been delivered to the nominated address, responsibility for them passes to you.