Last updated: 4 September 2026

We take your privacy seriously.  We also promise not to do anything weird with your information.

This Privacy Policy explains what personal information we collect when you visit our website, place an order or contact us, what we use it for, and how we look after it.

We are a small New Zealand business and handle personal information in accordance with the Privacy Act 2020.

What information do we collect?

When you place an order or interact with our website, we may collect:

  • your name
  • email address
  • phone number
  • delivery address
  • postcode
  • order details
  • your chosen delivery date and time
  • information you provide when contacting us
  • payment-related information
  • information about how you use our website, such as your IP address, browser and device information.

We only collect information that we reasonably need to operate our business and provide our services.

What do we use your information for?

We use your information to:

  • process and fulfil your order
  • arrange delivery
  • contact you about your order
  • process payments
  • respond to enquiries
  • deal with cancellations, refunds or other issues relating to an order
  • keep appropriate business and financial records
  • maintain and improve our website
  • understand how people use our website
  • comply with our legal obligations.

If you do not provide information that is necessary to complete an order, we may not be able to accept or deliver your order.

Our service providers

We use a small number of third-party services to help us run our website and business.

Webador

Our website is hosted and operated using Webador. Webador may collect technical information and use cookies and similar technologies when you visit our website.

Webador also provides website statistics and analytics, including Google Analytics functionality. Some cookies used by Webador are necessary for the website to function, while others may be used for analytics or marketing purposes.

You can find more information in Webador's privacy statement.

Payment information

We don't collect or store your credit or debit card details on our website.

Once we've received your order, we'll send you an invoice via Hnry. You can pay securely online using the payment link in the invoice, or by bank transfer using the details provided.

Your order will be confirmed once payment has been received.

Cookies and analytics

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function. Others may be used to understand how visitors use the website and to improve the website.

Webador uses Google Analytics as part of its website platform. This may collect information about how visitors use our website, such as pages visited and interactions with the site.

You can control or delete cookies through your browser settings. Disabling cookies may affect how some parts of the website work.

Who do we share your information with?

We may share your personal information with the service providers we use to operate our business, including:

  • Webador, which hosts and operates our website
  • Hnry, which provides our invoicing and payment services.

We may also disclose personal information where required or permitted by law.

We do not sell or rent your personal information.

Overseas storage and processing

Some of our service providers may store or process personal information outside New Zealand.

Where personal information is disclosed to an overseas provider, we take reasonable steps to ensure that the disclosure is permitted under the Privacy Act 2020 and that your information is handled appropriately.

How do we protect your information?

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

We use reputable third-party providers and rely on the security measures they provide as part of their services.

However, no online service can be guaranteed to be completely secure.

How long do we keep your information?

We keep personal information only for as long as we reasonably need it for the purposes for which it was collected.

This may include keeping order and transaction information for accounting, tax and other legal requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

Your privacy rights

Under the Privacy Act 2020, you have the right to ask us:

  • what personal information we hold about you
  • for access to that information
  • to correct information that is inaccurate or incomplete.

You can also ask us questions about how we collect, use or disclose your personal information.

We may need to verify your identity before providing access to personal information or making changes to it.

Contact us

If you have a question about this Privacy Policy, would like to request access to your personal information, or would like something corrected, please get in touch with us at hello@scones.co.nz.

We will respond to privacy requests within the timeframes required by the Privacy Act 2020.

If you are not satisfied with how we have handled your personal information, you can also contact the Office of the Privacy Commissioner.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time if our business, website or the way we handle personal information changes.

The date at the top of this policy shows when it was last updated.

And that's it.

We make cheese scones. We don't sell your data.